Your appointments are very important to Prettybuggs Brow Studio, it is reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please call or text in advance to let us know you are a few minutes late or not able to make it. If you communicate with us then most times we are able to work with you. If you don’t cancel appointments or you are a no show you will be charged 75% of the reserved service or a no fee will be applied to your account.
STRICT AND ENFORCED 24 HOURS CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forgot an appointment you booked weeks ago. Since the services are reserved for you personally, a cancellation fee will apply. We will ask for a credit card to keep on file.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- "NO SHOWS" will be charged 75% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of the appointment time or will result in a charge equal to 50% of the reserved service amount.
CLIENT RECEIVE DISCOUNTS WHEN SALON CANCELS
Prettybugg Brow Studio stands by our policies, we feel that it is only fair that we honor the same policies to our clients. if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off your next service. But, if the cancellation is due to situations that are out of our hands such as power outage. unfortunate incidence, etc that requires the salon to be closed during regular business hours, we will gladly reschedule your appointment. The 50% discount will not apply.
We have a No Refund Policy. We do not offer refunds or exchanges.